Job Openings » FRONT-DESK OFFICER

FRONT-DESK OFFICER

by Walex Biz Nigeria Limited

Reception

Job Description

The Job Description for this role include; 
  • Welcome, register guests/clients and attend to them in a prompt and timely manner. 
  • Log all registrations for the day into Microsoft Access for backup. 
  • Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. 
  • Ensures client’s/guest’s arrival to scheduled meetings. 
  • Receive incoming communique and forward to their relevant departments. 
  • Provide information to the public by answering, admitting procedure, regulation, and service inquiries, referring inquiries. 
  • Follow up on scheduled meetings and inform the necessary attendees. 
  • The Front desk staff must be extra vigilante, report suspicious movement. 
  • Make a list of items needed in the unit that is needed in the working space. 
  • Do a checklist of all unit equipment. Report any equipment issues or downtime to the Maintenance and IT unit. 
  • Ensure all persons required to be in the office are present on time. 
  • Comprehensive report sent at the end of the shift including logging all incidents that happen within the unit and its environs. 
  • The front desk staff is to carry out all other duties as assigned to her including listing on-duty staff and ensure strict clock in and out. 

Job Requirement

Requirements for the role include; 
  • Candidates should possess a Bachelor’s Degree or its equivalent role.
  • Must be female.
  • Must have 1-2years work experience in customer service or administrative roles.
  • Must be confident, polite and good looking.
  • Must be jovial and friendly.
  • Must be a good team player.
  • Knowledge of social media management is an added advantage
  • Leadership skills with the ability to set and prioritize goals 
  • Strong communication and presentation skills 
  • Exceptional problem-solving and observational skills 
  • Proficient in MS Office/ Working knowledge of IT
  •